Frequently Asked Questions

Booking with RB Airport Transfers is quick and straightforward. You have several options:

• Use our online booking widget. Enter your pick-up location, destination, date, and time, then select your vehicle class and confirm.
• Call us directly on +92 (8800) 9850. Our team is available 24/7 to take your booking over the phone.
• Message us via WhatsApp for a fast, convenient booking experience.
• Email us at info@rbairporttransfers.com for group bookings, corporate accounts, or special requests.

We recommend booking as early as possible to guarantee your preferred vehicle class, particularly during peak travel periods, holidays, and major events. We also accept last-minute bookings subject to availability. Call us directly for same-day bookings.

For corporate accounts with scheduled travel, we recommend setting up a recurring booking arrangement through your dedicated account manager to ensure priority availability.

Yes. Our online quote calculator provides an instant, fixed-price fare based on your journey details. Enter your pick-up and drop-off locations, select your date, time, and vehicle class, and you'll see your price before you commit to booking. There are no hidden fees or surge charges.

Yes, amendments are accepted subject to availability. Contact us as early as possible with your booking reference number via phone, WhatsApp, or email. Common amendments include changes to pick-up time, destination, number of passengers, or vehicle class.

We understand that travel plans can change. Our cancellation policy is as follows:

• More than 24 hours before departure: Full refund, no cancellation fee.
• Between 12-24 hours before departure: 50% of the booking fee will be retained.
• Less than 12 hours before departure: The full booking fee is charged as a late cancellation fee.
• No-shows: The full fare is charged.

Corporate account holders should refer to their account terms, as bespoke cancellation arrangements may apply.

Absolutely. We handle group bookings of all sizes, from small executive parties to large corporate delegations. Our Executive MPV accommodates up to 7 passengers with luggage, and for larger groups we can coordinate a fleet of vehicles to travel together or in convoy. Contact our team to discuss your requirements and receive a tailored quote.

Yes. We recommend booking your return journey at the same time as your outbound transfer. This helps guarantee vehicle availability, locks in the current fare, and simplifies your travel arrangements. Return bookings can be made through the same online booking system or by contacting our team directly.

We monitor every inbound flight in real time using live flight tracking systems. If your flight is delayed, your chauffeur automatically adjusts their arrival time to match your updated landing time at no extra charge.

Your chauffeur will be waiting for you in the arrivals hall, holding a personalised name board with your name or company name clearly displayed. Meet & greet is included as standard with every airport transfer.

Your driver will assist with luggage and escort you directly to the vehicle. Exact meeting point details for your terminal will be provided in your booking confirmation.

We serve all major international and regional airports. Our most frequently covered airports include:

• London Heathrow (LHR), all terminals
• London Gatwick (LGW), North and South terminals
• London Stansted (STN)
• London Luton (LTN)
• London City Airport (LCY)
• Manchester Airport (MAN)
• Birmingham Airport (BHX)
• Edinburgh Airport (EDI)

We also cover additional regional airports. Contact us if your departure or arrival airport is not listed above.

Yes. We service all terminals at every airport we cover. When making your booking, include your terminal number and flight details so your chauffeur is directed to the correct arrivals hall and your flight can be tracked.

Luggage capacity varies by vehicle class:

• Mercedes E-Class / S-Class / BMW 7 Series: Up to 3 large suitcases plus hand luggage.
• Executive MPV: Up to 7 large suitcases, ideal for families, groups, or cruise transfers.

If you are travelling with unusually large or heavy luggage, sports equipment, or specialist items, mention this when booking so the most suitable vehicle can be assigned.

Our standard meet & greet service includes:

• Chauffeur waiting in the arrivals hall with a personalised name board
• Warm, professional greeting and introduction
• Luggage assistance from arrivals to the vehicle
• Escort directly to your vehicle in the collection area
• Complimentary still and sparkling water provided in the vehicle

Setting up a corporate account is simple. Complete our corporate enquiry process or call our corporate team directly. We'll arrange a consultation to understand your company's travel requirements, volume, and preferred services.

Once your account is active, you'll have access to your dedicated account manager, booking arrangements, and monthly invoicing.

Corporate account holders enjoy benefits including:

• Dedicated account manager
• Monthly consolidated invoicing
• Online booking portal for multi-user scheduling and reporting
• Priority vehicle availability
• Custom pricing packages based on booking volume
• Strict confidentiality with NDA compliance available on request
• Multi-destination and multi-passenger scheduling capability

Yes. Our corporate service is designed to handle multi-employee, multi-destination, and multi-vehicle scheduling. Your team members can be coordinated for roadshows, conferences, events, and other business travel requirements.

Absolutely. Discretion is one of our core principles. Chauffeurs are professionally trained in executive etiquette and bound by confidentiality obligations. For clients requiring a formal confidentiality arrangement, NDA agreements are available on request.

Yes. Event and roadshow logistics are part of our corporate offering. We can coordinate multi-vehicle fleets for conferences, investor roadshows, product launches, and client entertainment.

Our fleet is built around prestige and reliability. Current available vehicle classes include:

• Business Class: Mercedes E-Class, from $95/journey, 4 passengers
• Executive Class: Mercedes S-Class, from $120/journey, 4 passengers
• Executive Class: BMW 7 Series, from $115/journey, 4 passengers
• MPV Class: Executive MPV, from $130/journey, 7 passengers

All vehicles are immaculately maintained, fully insured, and licensed for private hire.

Every RB Airport Transfers vehicle is prepared to the same first-class standard:

• Complimentary still and sparkling mineral water
• In-car Wi-Fi
• USB and USB-C phone charging ports
• Leather seating with climate control
• Privacy glass
• Newspapers and magazines available on request

Yes. All vehicles in our fleet are fully licensed for private hire, comprehensively insured, and maintained to manufacturer and regulatory standards. Chauffeurs hold valid private hire licences and are background checked and professionally trained.

Yes. When booking you can select your preferred vehicle class. If you have a specific model preference within a class, note this preference in your booking and we'll do our best to accommodate it subject to availability.

For VIP bookings requiring ultra-luxury vehicles such as Bentley or Range Rover SV, contact us directly.

All prices at RB Airport Transfers are fixed and confirmed at the time of booking. The price quoted is the price you pay, with no surge pricing or hidden extras.

We accept a range of payment methods:

• Credit and debit cards including Visa, Mastercard, and Amex, processed via Stripe
• PayPal for online bookings
• Cash payment to the driver when available by prior arrangement
• Corporate invoice for account holders

Online payments are processed through secure payment gateways. We do not store your card details.

Our quoted price includes standard journey costs. Additional charges may apply for:

• Extended waiting time beyond the complimentary waiting period
• Significant route changes requested after departure
• Additional stops not included in the original booking
• Airport or port parking and toll charges where applicable

Yes. Corporate account holders benefit from consolidated monthly invoicing. Journeys made during the billing period are compiled into a single itemised invoice, simplifying your accounts process and providing visibility over transport costs.

Every RB Airport Transfers chauffeur is carefully selected and vetted. Our standards include:

• Enhanced DBS background check
• Full private hire licence verification
• Professional training in executive etiquette, client discretion, and first aid
• Smart dress code with suit and tie as standard
• Regular performance reviews and passenger satisfaction assessments

Yes. For regular or corporate clients, we do our best to assign a consistent chauffeur who becomes familiar with your preferences, schedule, and requirements. If you have a preferred driver, mention their name when booking and we'll make every effort to arrange it, subject to availability.

If you cannot find your chauffeur upon arrival, please do not leave the arrivals area. Call us immediately on +92 (8800) 9850 or send a WhatsApp message. Our operations team will help reconnect you with your driver.

Yes. Our chauffeurs are fluent English speakers and trained in professional, courteous communication. They are also trained to respect passenger preferences, whether you prefer conversation or a quiet, private journey.